Otis for holiday lets

At a holiday let, you're usually not there. That's the point. But it means every question, from "where's the key safe" to "how does the hot tub work", lands on your phone. Otis takes those for you.

Getting in, safely

Put your key safe and door codes in Private info, behind a stay code. Tap New stay, pick the guests' dates on the calendar, and they get a code of their own that keeps working until the end of the day after they leave. If you type something that looks like a code into an open section, like your check-in instructions, the dashboard warns you and suggests moving it.

How things work

The hot tub, the log burner, the heating, the coffee machine: add each one under How things work and guests can look it up, or just ask Otis. Add What's in the kitchen too, and anything that's fiddly to use.

Your extras

Welcome hampers, early check-in, late checkout, firewood, a mid-stay clean. Add them under Extras you can add, and Otis mentions them when they fit. Requests that need your say-so, like early check-in, extra guests or pets, come to you as a request.

Checkout, done right

Add your checkout time and instructions, plus where the bins go, and Otis answers all of it on the last morning. Set quiet hours and guests get a gentle reminder as they start.

Otis saysYou put your feet up. I'll explain the hot tub for the ninth time this month.